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                  Better Connections

                  Stories, tips, and resources to inspire you on your journey toward increased language access.

                  Can Your Telehealth Solution Support Limited-English Patients?

                  Healthcare is adapting quickly in response to the COVID-19 pandemic. As of March 30, 2020, the Centers for Medicare and Medicaid Services (CMS) has ...
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                  Topics: Healthcare, Access & Outcomes

                  Caring for Limited English Patients Amid the COVID-19 Outbreak

                  Disseminating accurate information to LEP patients is critical in preventing the spread of the coronavirus. With the recent outbreak of coronavirus ...
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                  Topics: Healthcare, Access & Outcomes

                  How Quality Improvement Enhances Patient Experience (And Your Bottom Line)

                  Equipping providers with the tools and resources needed to provide quality care to LEP patients is critical. Imagine you're a doctor and a patient ...
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                  Topics: Healthcare, Access & Outcomes

                  How "Open" is Your Open Enrollment?

                  Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...
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                  Topics: Insurance, Healthcare, Access & Outcomes

                  Are You Compliant?: Deaf and Hard of Hearing Patients

                  The American Health Lawyers Association published a paper in April 2018 documenting the increase in legal proceedings against health care providers. ...
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                  Topics: Healthcare, Access & Outcomes

                  Is your Translation Vendor Slowing Down Your Trials?

                  Clinical trials need to go faster. With an overall success rate of only about 14%, and each trial carrying the weight of potentially hundreds of ...
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                  Topics: Healthcare, Access & Outcomes

                  Around the Web: What We're Reading

                  This week, we celebrated World Kindness Day! So it's only fitting that we're reading about things that make the world a little kinder: considered ...
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                  Topics: Access & Outcomes

                  Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

                   
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                  Topics: Insurance, Healthcare, Access & Outcomes

                  [Case Study: Healthcare] Medical Center Improves Language Access with Centralized Support

                  When a 500-bed, independent medical center – known for superior patient care – was struggling to communicate with its diverse patient population, it ...
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                  Topics: Healthcare, Case Study, Access & Outcomes

                  Around the Web: Putting the 'Patient' in 'Patient Experience'

                  Patients are more empowered than ever before.  And though improved Patient Experience has long been a healthcare industry goal, what it means to be ...
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                  Topics: Healthcare, Access & Outcomes

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